SLA & Service Availability

In plain terms: CometAPI guarantees that our core API service will be available at least 99.9% of each calendar month. If we fall short, you may submit a claim.

Availability Commitment

CometAPI targets a monthly uptime of 99.9% for our core API gateway — equivalent to no more than approximately 43 minutes of unplanned downtime per month. How uptime is calculated: Monthly Uptime = (Total minutes in month − Downtime minutes) ÷ Total minutes in month × 100% "Downtime" is defined as the API gateway being unable to respond to valid requests for 5 or more consecutive minutes, due to causes within CometAPI's control.

What You Can Expect

• Live status visibility: Core service status is published at status.cometapi.com.

What We Do Not Guarantee

Service disruptions attributable to upstream model providers, third-party network conditions, account-level enforcement actions, or force majeure events are excluded from downtime calculations and do not constitute a breach of this SLA.

How to Submit an SLA Claim

1. Within 15 calendar days of the incident, email us at support@cometapi.com
2. Use the subject line: [SLA Credit Request] YYYY-MM-DD
3. Include: your account email, the affected time window, and the model or endpoint involved

We will respond within 1 business day.

Support Channels

https://www.cometapi.com/support/

Last updated: June 2, 2026